Frequently Asked Questions

Yes, you can open a trial Trust Room free of charge for 30 days (https://collaboration.agora-secureware.ch/#/registration ).

To upload a file, go to a room, where you own at least a “Contributor” permission (otherwise you are not allowed to do it) and either drag and drop from your system the desired file(s) or click on the “Upload file” button, you will see on the top right-hand corner of the screen.

You can either upload a single file, entering an optional description, or select multiple documents or even folders that you would like to upload with their content.

A Room acts like a classical file folder but offers much more capabilities: in fact, you can store there not only files, but also sub-rooms (to better organize your data), notes, events, discussions and much more.

To create a new Room, select an existing Room, where you own at least a “Contributor” permission and click on the “New” button on the top right-hand corner a select “Room” from the drop-down menu. You can either simply enter the new room’s name and confirm with “OK” or, similar to the file, define additional information. 

When you open a file inside AGORA you get a powerful document reader1 that offers many collaboration possibilities: 

1. Share comments on the document.
2. Add private annotations (text highlight, underline, strikethrough, free hand, free text and comments).
3. Search inside the document.
4. View document’s version history.
5. View access statistic (only for the owners of the document).
6. View the history of the file (only for the owners of the document).
7. Assign tasks for this file.

Sharing a resource (File, Meeting, Room, etc.) is a principal purpose of the platform. This share functionality is for both Internal Users being granted access, as well as occasional external trusted guests or third parties.

By using “Add existing users/groups” you can select the users/groups already defined in your Trust Room that you would like to authorize access to the resource. Users/Groups which have already access to the hierarchy of this resource (for example, who can see the Room where this file is saved) are written in black. In grey are instead displayed Users/Groups without this access.

In the “Authorize access to a new guest“ section, you can grant access to your resource for an external person (guest). To accomplish this, simply enter their email address, and optionally setup a 2-factor authentication, the desired access period and if you want that the guest will be able to access that resource only one or multiple times. Once the guest account is added, you will have to assign him/her the desired permission level on the resource.

In AGORA you can store any kind of files.

However, each Trust Room can define which types are allowed rsp. prohibited. 

The embedded document viewer displays a preview for the most common file types (office documents, PDF, text files, images, video and audio).

For two-factor authentication, you can choose between:

• one-time password (like Google or Microsoft Authenticator app) 
• SMS challenge code
• Email challenge code

You can assign one of these authentication methods to individual users inside your Trust Room.

If one or your users forget his credentials, as a Trust Room Manager, you can send him a new password by entering his profile page and selecting “Send login information” from the “…” actions button.

You can send either all credentials (username, Trust Room, address of the application plus a new password), only a new password or only the rest (without generating a new password). 

What can you do when you forget your credentials? You can contact your Trust Room manager asking him to send you a new password. And in case he is not available or even worse, in case YOU are the ONLY Trust Room manager? You may think to contact the AGORA hotline asking them to reset your password. Unfortunately (or better, at the end “fortunately” for you) this is not possible. Since all the data inside your Trust Room is encrypted using a key available only to Trust Room members, externals (like the system administrators) cannot view or edit any data inside the Trust Room and therefore also not the passwords.

To help you in such situation comes the “Trust Room emergency code”. This code (a pretty long random sequence of letters and numbers) has to be generated by the Trust Room manager and kept the relative PDF sheet in a safe place.

When you (or another user) can’t access the Trust Room and no one is able to help, you can go to the address https://collaboration.agora-secureware.ch/#/cec and enter your name, your Trust Room and, instead of your password, the Trust Room emergency code.

At this point, you would not gain directly access to the Trust Room (which could be a security breach). Instead you will simply receive (through the standard communication ways: SMS or email) a new password that you can use to enter the Trust Room.

In case of use of the Trust Room emergency code, the Trust Room managers are going to be alerted.

A Trust Room emergency code can be reused multiple times. To generate a new Trust Room emergency code, click in the top bar on the Administration icon and select “Settings”, then select “Generate emergency code” from the “…” actions button.

Seen its importance we recommend doing it immediately as soon you enter your new Trust Room.